FAQs

Normal

  1. Many products are eligible for free shipping
  2. When cart total is greater than USD $ 149.99 with products eligible for free shipping, the shipping charges are  waived during checkout
  3. When a product is not eligible for free shipping , shipping charges are calculated for that product during checkout ( even when cart value is greater than  USD  $149.99)

Most orders ship within 3 days. Some of the specialized products can take up to 2-3 weeks to ship.

You may return new, unopened items sold and fulfilled by IndiaEthnix within 1 month of delivery for a full refund.

All the refunds are  processed within 3-5 business days by IndiaEthnix. It takes about 2-3 weeks for the refund to be reflected on customers method of payment depending on the payment processor.

Yes, you can cancel order for a product which is not yet shipped and place new order. Or if a product is already shipped, you can return the product and place a new order.

To determine the applicable shipping rate for products in your cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping option and Continue
  4. Select a payment method and Continue

The total shipping & handling cost will be listed under Order Summary.

After an order shipped, you will receive an shipment confirmation email with the tracking details for the shipment.  If an order includes multiple items, each order may have separate delivery dates and tracking information. You will visit the shipping provider website in the email to track your order.

Please note some of the shipments might take up to 36 hours after receiving shipment confirmation email for the  tracking details to be visible on the shipping provider website.

You can cancel an order that is not shipped yet.

 

Please contact us for any updates to order information before the order is shipped (3-5 business days).

Once the order is processed by IndiaEthnix, it can’t be changed.


Not finding your question? Send an email to help@indiaethnix.com